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Should San Bruno offer 311 service?

3-1-1:
A CITY SERVICES
REVOLUTION

Government should be accessible and accountable to its citizens, right? You won’t find many who will argue with that sentiment. How to deliver on the ideal is another question altogether, one that municipalities have not always navigated well. But over the past couple of decades, a growing number of cities have been changing their approach, casting themselves as service providers and taking advantage of new technologies to offer increasingly innovative and seamless ways for citizens to get what they need.

BY SARAH GOODYEAR

https://www.citylab.com/city-makers-connections/311/#slide-1996

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